Customer service- Nedbank homeloans N August

I have tried contacting Nedbank homeloans collections department from 8am this morning 08 March, the calls kept on cutting off after following voice prompts, I eventually got to speak to an agent by the name of Syanda who after listening to my query decided to put me on hold and then call cuts. No call back or sms or anything.

Received an e-mail from N Agust who's signature shows as collection manager- regarding a debit order that will be going off my account...I never rep**** or even acknowledged the debit order she/he went on to take off ALL of my money from my account leaving me with a zero balance! Nedbank doesn't care about customer service or client well being, if you thinking about opening an account with then don't! I will be closing my accounts with then best go to Tyme bank or Capitec where there is transparency and customer service is outstanding with far less charges.

The one voice note I got from Nedbank today was about Covid and they were unable to answer their calls..