Customer service is unprofessional, ********* and dishonest

As a client, I'm very concerned that such people manage my money. I have logged a complaint with them in May this year due to hassles I have been having with their app not working as expected for certain functionality. The complaint was logged due to rude, arrogant and *********** call centre staff who could not assist in resolving my issues, or transferred my call around from pillar to post or very rudely ended my call to prove a point. Nothing was done with this case for 5 months and so I escalated the matter to the CEO. I received no acknowledgement of my email, and no apology for the mediocre service and bad attitude of his employees. In fact, after following up with him 20 days later, even less has been done with my complaint. When the head of the organisation has such apathy, how could one expect any better from the staff who follow him. As a result, I am choosing differently. I am NOT choosing Nedbank and you would too if you want to save yourself the disappointment, dissatisfaction and waste of time by a bank that cannot respect you, value you or show any integrity.