'Customer Service' is the famous Nedbank oxy*****!

1. I received an sms from Nedbank saying that I needed to go into a branch to update my FICA - I specifically went in to Nedbank Bryanston this morning to do this, only to be told that my FICA is up to date and I didn't need to go in. 2. I called the Bond accounts call centre this morning, to change the bond repayment amount, only to be told by the call-centre agent that this could NOT be done telephonically (although I had previously done it telephonically) - I had to go and see my 'Personal Banker' (which I incidentally don't have). While I was in the Bryanston branch this morning to update my FICA (which, as mentioned above didn't need to be updated) and I was told that my 'Personal Banker' could not do this for me - I have to do it through the call-centre. However, they were unable to provide me with the correct number for the call-centre! At this stage, I am almost as confused as Nedbank is as to their 'service'.......and once again, Nedbank never ceases to amaze for lack of service and pathetic-ness!