#customer service epic fail

<p>I had a credit card with Nedbank and had paid up the account in full May 2015. I received an sms from VVM debt collectors late Friday night (24/06/16). I went in to see a consultant at the Goldman branch and was advise that I had to call the call centre. I called the credit card customer care department in the branch and was advised to call the Legal department. The line was dropped 3x after holding on for 10 minutes each time. I spoke to the branch consultant again who than told me "oh they dont work on sa****ays, but you can call them during the week you just have to try a few times to get hold of them" . Thank you for that info but u could have told me earlier. </p> <p>I dont see why I need to call Nedbank to advise them the account is paid up and email them the paid up letter that they sent to me.. I must now help them do their job. Find the money and allocate it to my account. It should not be that hard.</p> <p>My account number- ********** ********** 1 paid up letter was sent by your consultant L Makola on the 26/05/16.</p>