CUSTOMER SERVICE BRUTALITY!!!!!

On 29.04.2015 at approximately 15.50 I called the Nedbank Conatct centre. I followed the voice prompt and selected Cheques accounts and was put through to Bongani. He was friendly and courteous even though he did take a bit of time and eventually when he understood what my query was he transferred me to another department. Once I got through I spoke to a genteman by the name of Tshepang. Now according to him the line was bad but that DID NOT STOP HIM FROM BEING ABSOLUTELY RUDE and refusing me to speak to the manager. I have never been so APPAULED by such BAD AND BLATANT BRUTALITY like I experienced on the call. The level of customer service was THE WORST that I have had since being a customer at Nedbank. I am still SHOCKED and STUNNED over the behaviour of this Call centre agent. I eventually got put through to a Team Leader after I had BEEN DENIED. After I had wasted my time waiting on the call I was told i did not meet the cut off TIME and the state of my account had nothing to do with the current query I had. I am patiently waiting for the call to be listened to as this was UNACCEPTABLE!!!! WAITING TO SEE HOW THEY MAKE THINGS HAPPEN!! NOT IMPRESSED!!!!