Customer service, bad.

Disgusted!!! Disappointed Netbank is so disappointing to thier loyal clients. I have been disappointed all my Life with Nedbank. Today I did a payment to a cell number I have sent it to the wrong number yes it was my mistake, but I called in for assistance they told me to pay R390 so they can investigate first and see if I could get my R500 back, so basically I must pay almost R500 to get back another R500 wow. To top it all off I had a personal loan with them, I paid it back with less then a year. For 3 months they are still taking the installment after I settled the account. I went in to the bank Hout Bay Branch they told me they can not see anything on their end but every month my salary comes in and over 2k is deducted and they still cant see anything, how do they do that? This is how bad they are by neglicating their clients. How can a big company be so bad with client services, I'll make sure not to leave it like this, my lawyer will investigate. Need to change banks