Customer Service At Stake for Departmental Process politics

I have been with Nedbank for 12+ years as loyal client and never had such issue before and I'm thankful to Nedbank for that.

However the issue i have with them is rather painful experiece that I had to raise voice to notify concerned management.

I have tried to deposit money at Nedbank Woodmead Branch and counted and then stuck at that point with message saying contact support .. Error on the machine

Went inside. Assisted in lodging a case and promised to resolve in 7 working days. Took my email and phone number to inform me once issue is resolved.

Tried calling them on the number they gave me to contact on 8th day no one bothers to give me valid feedback. Hang up or make me wait for ever.

Made an effort to visit the same branch on 9th day.

They say application rejected due to some in correct details on the form that were not corresponding.

If i was applying for credit card or 20 years loans. They will call me 100 times to make sure they get what is required. Or harrase with sms email call center calling.

Now they make me wait for 1.5Hr and resubmitted application and advised to come back after 7 business days again.

If they have time to take out the card to give me back instantly (so that they have working ATM) But refused to return the money on the same time. And makes no effort verify if applicaion is correct etc untill customer comes back after 9 days. Only then they said application is rejected due to 1 2 3 4..

1. Its true and the staff acknowledge they need to return funds 2. Requested me to follow process. Lady lodged a request internally and gave me reference number. 3. Nedbank SA Switch & Branch are fighting on what is the process and processes. SA Switch closes application with no notification to any party. 4. Now Branch is re lodging application.

5. I refuse to accept any underlying process which Nedbank fails to follow as basic process of

5.1 Verification of customer form informatik 5.2 Informing Branch or Customer for rejection 5.3 Branch not making any effort untill 9 days after customer physicality comes to branch for Surprise Feedback

Nedbank is in violation of Standards customer service management process as well as inter departmental process management.

Im basically helpless and they saying i must just wait untill they call to give feedback. :-)

Regards