Customer Service

Level off customer service offered by Nedbank Having been with Nedbank for some 58 years I must state that their standard of customer service has declined quite dramatically of late. Having had problems in the past, I was assigned a personal banker which helped a fair amount. Come today, I still have a personal banker but he seems to have a problem from those within the Nedbank structures to getting anything done. I seem to no longer receive by email my credit card statements nor my investment statement which goes back to November last year. He seems to have tried but has no answers from the relevant Nedbank departments. The question then comes to mind, what type of people are Nedbank employing to service their clients. We all know that clients are just a number to them. Having just spent some time in the USA and UK, banking to a large part is free, but here in SA the big 5 are charging high fees when compared to overseas banks it could be labelled as *****ing when offering this poor customer service.