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hazel M

1 reviews | Active since Aug 2017

30 Oct 2017, 14:48

customer service

very unprofessional customer service. very rude and arrogant. MFC has a system in place that discriminates customer, not within the country. very appalling. Even the team leaders have no means of helping customers and all they could offer is arrogance and rudeness.

0
Replies (3)
Nedbank
Nedbank's reply30 Oct 2017, 14:50
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

hM
hazel M's update03 Dec 2017, 23:09
Reviewer Update
Peters, M. (Merilyn) 6 Nov to me Good day Ms Malete Thank you for your email. Your complaint has been registered under reference number # CCM ********** 5 Please provide clarity on what is required , do you need a settlement quotation or the process for payment ? Kind regards NEDBANK_lockup_logo_RGB_lr Merilynn Peters Client Service Resolution Manager | Client Experience | Nedbank Community Management Team l Nedbank Retail Twitter:@Nedbank l Facebook : Nedbank l Hello Peter Durban Regional Head Office: Kingsmead Campus, 1st Floor, 90 Bram Fischer Road. Durban, KwaZulu Natal, 4001 Website: www.nedbank.co.za | Email: ********** | Work: ********** 613
hM
hazel M's update03 Dec 2017, 23:09
Reviewer Update
rom: Peters, M. (Merilyn) ********** to: Hazel Malete ********** date: 6 November 2017 at 13:32 subject: HELLO PETER COMPLAINT REFERENCE NUMBER # CCM ********** 5 TLOU MALETE mailed-by: nedbank.co.za security: Standard encryption (TLS) Learn more : Important mainly because of the people in the conversation.