Customer pays the price for Nedbank's mistake and Nedbank just does not care!

Disappointing and unprofessional service from Nedbank. Nedbank made a huge mistake and is now making me the customer pay the price for their mistake.

Nedbank incorrectly increased my credit card limit to an absurd amount and they called me a month ago to advise me and correct the issue.

I was assured that my limit will be reduced as I make the minimum payment on a monthly basis and that my account will never be overdrawn which will negatively affect my credit score. I was also advised that the fees on the credit card would be adjusted.

Over a month has passed and I have received no further correspondence from Nedbank in this regard. I received an email from Nedbank advising that my account is now overdrawn and no fees have been adjusted.

I called the contact centre to follow up today and apparently, they could not find any evidence of this enquiry.

I would describe Nedbank as an unprofessional service provider what does not care about its clients. This is very disappointing