Customer Loan Protection

I was retrenched at the end of February and I submitted all my documents for the retrenchment cover to Nedbank to the number provided on the claim forms the first week of March. I have followed up several times and still no response from the claims department. They confirmed that my forms have been received and should take 4 weeks to process. I have gone into the east gate branch 3 times for assistance (consultant Norah) still Nedbank is debiting my account. I am not able to get through to the call centre you hold for almost an hour. I find the service of this bank extremely poor and refuse to spend much of my time going into the branch any longer or holding on the phone for so long. My next step is to rather deal with the ombudsmen