Customer Focus - NOT

Seriously not impressed, I have been bankingg with Nedbank since 2000, calle the contact centre to request a letter saying that I bank with Nedbank, as this is required to open a company, I get told to call my branch. Upon calling my branch, I get told no you have to come into the bank. ***... Seriously in this digital world and I cannot get a letter from the bank electronically???? Seriously.... I am not impressed what so ever.. It is clearly time to make a move, guess the little person is just not important and our time is not valuable!! Very Irate