RS
Refiloe S

1 reviews | Active since Dec 2015

04 Dec 2015, 14:59

Customer dissatisfaction!

This morning I received a brief call from a gentlemen, who's name I cannot recall saying he is from Nedbank,from this number +***.He further mentioned that he needed to confirm that he is speaking to the correct person and asked for my date of birth, I was caught of guard so stumbled over what I wanted to say and he became very pushy saying that i must just give him the information.Then I did.<br> He said he was calling regarding my personal loan and in his words :\when can we take the money?"And asked when i get paid.then I told him and he ended the call shortly after.<br> Dazed and confused"

0
Replies (1)
Nedbank
Nedbank's reply04 Dec 2015, 15:51
Official
Hello RMDFifi,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team

Best regards,