Customer bullying, no empathy to loss of mother and no turnaround time.

Nedgroup insurance for my mother claim. I call and submitted all the papers but all useless call centre agents cant help me refer me to claim handler who is also useless and dont check the group email. I kept on sending documents and they keep asking for them. It is useless policy for funeral never take it as you will be disappointed because they will never pay you before the funeral. After the burial I'm cancelling the policy and taking all my 13 other products to other bank.