uM
unathi M

1 reviews | Active since Apr 2011

28 Dec 2015, 10:00

Current account debited before homeloan acc is due

I have been a Nedbank client for years. My homeloan and current account are with them. Collections debited my current account with R7935 before due date OR before the normal agreed debit order date. I NEVER AUTHOURISED NEDBANK TO TAKE MY MONEY. I GET PAID THE SAME DATE EVERY MONTH. How the hell, am I suppose to use the whole December holidays. <br> I do not earn a lot of money and the money in my account is for my December spent. Now what??? I didn't even get a notification that they are planning to take my money early.<br> Given the history, I even phone the call centre around the 17th or 18th of the month, to verify if they have not moved my debit order and I was told it remained unchanged.<br> What if I did not have enough funds??<br> I am sick of NEDBANK DOING AS THEY PLEASE ON MY CURRENT ACCOUNT, PERHAPS IT IS TIME TO MOVE MY ACCOUNT. <br> I WANT MONEY BACK TODAY AND I DO NOT WANT DOUBLE DEBITS. And I do not want double debits at month end due to YOUR INCOMPETENCY. I AM ON A HOLIDAY AND IU HAVE THINGS TO PAY AND BUY.. FIX THIS MESS NOW. Gloria (team leader collections) has a nasty habit of \making clients sound like they are retireds"& she imp**** that I was laying about the notification."""

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Replies (1)
Nedbank
Nedbank's reply28 Dec 2015, 11:41
Official
Hello unathimab,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team