Crying for help

@nedbank

Crying for help

I have a credit card with Nedbank, and I'm currently having a horrible experience with their credit card department. I requested for my payment date to change from the 20 to the 25th for the past four months. They did not change the payment date when I initially asked I incurred additional monthly fees due to my debit orders bouncing. I have been contacting the department each month, they insist they have changed I, yet they still deduct on the wrong date each month. I firstly contacted the client care and spoke to a client specialist Melanie Govender the references number is ***6 she referred me my matter to Brinleigh Mc bride the service Manager, on the 11th I received a confirmation email confirming the date is changed with reference number ***8, yet again the debit order had gone off on the incorrect date. I then once again contacted this time I was referred to the resolution manager Paula the information provided from the resolution manager is that it will only be effective from the month of November. However I was told the same nonsense previously with regards to the two different references numbers received

My question is how many new months are there until the payment date will finally be charged. It's been a serious inconvenience as I have incurred additional fees each month and this has negatively affected my credit bureau profile.