Cry for help

Nedbank has really dissapointed me this time. After doing such a great job they lack in certain departments. After losing my parents this year im forced to be the breadwinner, but for a institution claiming to put South Africans first they are failing big time. I submitted documents for verification at your branch so that i can apply for my dads late estate account. But they dragging and no communicating with the consultant at the branch. My concern is how do we buy food for my siblings. And alot of people are going on leave. All i as and please with is may Nedbank please just varify the documents sent by the consultant for varification by the Estate Late department so that i can open a Estate late bank account..

Please