lN
lindy N

1 reviews | Active since Aug 2015

15 Nov 2016, 22:00

******

<p>I lost my cards on a Reavaya bus on my way to night shift. When i got to work i immediately notified Nedbank of my lost cards and i was adviced to go to the nearest branch for new cards.</p> <p>A week later i got a call from Nedbank stating that my account is overdraft, mind you i dont have overdraft facility and that somebody purchased with my account balance of R0.00 using my card, how did that happen?? </p> <p>I went to the branch to open a ***** enquiery on my account and was told it will be investigated. Its now 2 months and no calls nor communication from their forensic or investigators instead Nedbank sends me a letter of demand for that amount which never existed in my account since my account was on R0.00 balance</p>

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Replies (1)
Nedbank
Nedbank's reply16 Nov 2016, 08:37
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team