Crocks

I have sent my mom money to her closed Capitec account. After few hours, it reflect pending credit In my account, after that I had thought the money will bounce back to my account. I went to branch to ask about this, they advised I should contact the Nedbank Authorisation department so they can allocate and transfer the funds into my account. They advised I should do a “recorn” or recall so they can investigate.

On I was advised the outcome is unsuccessful.

How come? I want my money back