Creditcard incompetence

A lady from nedbank phoned me to sell nedbank creditcard<br> I decided to apply over the phone as its good for credit record<br> They said i was approved for creditcard<br> then they said i must sent 3 months bank statement and id copy to bank<br> i decided to wait as the lady didnt tell me where to sent it to as well as i was working and couldnt get to a branch to give in forms<br> Then i got a sms saying credit card application declined<br> This is unacceptable as it reflects bad on my credit due to *********** follow ups and instruction<br> I want this rectify asap