Credit life insurance

I have personal loans with Nedbank, that I paid continuously by debit order. I did pay credit life assurance on my loans, this ensures me, that when and if I might get retrenched, my loans are covered and will be payed off.<br> <br> I was retrenched in September 2015, and I went to my local Nedbank branch, Lydenburg. The Nedbank staff was very helpful and my paperwork was sent to their insurance department. About a month later, my phone started ringing and I was told that the insurance department does not accept my retrenchment letter, because of the wording?? I told them to please contact the manager of my Company to resolve this matter regarding the wording of this letter.. Needless to say, Nedbank insurance department are still contacting me, and are now threatening me, to pay my installments. <br> <br> I am unemployed and can not pay the installments. I feel Nedbank failed in their effort to try and resolve my problem.