Credit Department Useless and ***********

<p>I am very irritated and annoyed by Nedbank Credit department. I app**** for a credit card on the 14th of June 2016. On the 20th of june i got an sms that your credit card had been approved subject to verification of pending documents. On the same day i sent the pending documents. On the 27th i got another sms saying again your application for credit card has been approved pending the verification of documents which i did sent again on the same day. Suprisingly today the 29th of June i received an sms saying your application has been declined due to submission of unauthentic documents. I have questions regarding that decision because i never submitted a document that was not authentic. I have the following questions:</p> <p>Which documents that i submitted were not authentic?</p> <p>Is this as per the National Credit Act to lie to a customer on the reasons of rejection?</p> <p>Why did you take 15 days to reach a very unfavourable and unfair decision?</p> <p> </p> <p>I therefore appeal that my application be considered by a competent person without an bias</p> <p> </p> <p>I am very disgruntled by such levels of incompetency and more worse salaried people who can not do simple tasks. These kind of people will ruin the business of the bank</p>