Credit check without my consent
<p>A male loan consultant from Nedbank Greenacres branch by the name Khanyisa phoned me yesterday offering a loan. I clearly advised him that I am not interested in applying for a loan as i'm financially ok. To my surprise, today I received a notification from Transunion stating that there has been a loan enquiry done on my credit record and when I enquired who it was, I was advised that it is Nedbank. Why go ahead and process a credit check on my name without my consent? I mean unnecessary enquiries will in the long run affect my credit score, then when I really need the loan then i cannot get it. I want to have this information removed as a matter of urgency from my credit report. I mean Nedbank is a reputable bank, I cannot believe you go around doing unauthorised checks on your clients' records. This guy phoned me from phone numner: ********** . This needs to be addressed immediately, when I moved to Nedbank i was so sure my records are secure, now I have to consider moving to another bank. This is unacceptable. Have this information removed now. As in now.</p>
Dear Sonwabo,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Dear Sonwabo,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
