Credit cards not received

<p>Last year I was contacted by you and you offered to upgrade my card to a platinum card. I received the new cards but noticed that they were still expiring in November 2016. When I asked the bank about this they informed me that they will automatically send me my new cards. Ha ha ha what a joke! After numerous requests for a new card and nothing being done about it you suddenly started debiting my account because I refused to pay if I can't use the account. Three weeks ago I called in an was kept on the line for nearly half an hour while your consultant was doing the request for the new cards. He informed me that I will receive the within a week. Today I called in again, a very pleasant agent told me that there had not been any cards ordered for me, but he will order them now. So, now I wonder. Wil I get them or not. Comon people, I thought I was paying for good service. Definitally NOT!</p>