Credit cards can't be closed because the entire department is on leave

<p>On 3 January, i phoned Nedbank American express Credit Card Department to close my Credit card, and transfer my Funds that were in credit to another account. A week later nothing had been done. Everytime i phone, The call centre will give me a new reference number and tells me they will escelate it to the right department. Another weeks later they telling me that the department that closes cards was closed because everyone was on leave. (That was 3 weeks into january). I phone every 4 to 5 days and constantly get told that it will be closed in 24 - 48 hours. They refuse to forward me to that department. It is now a month later, and my Credit card is still not closed and i have paid fees on a card that should have been already closed.</p>