credit card that i dont own affecting ITC

<p> I have never gone into a Nedbank Branch to sign for or pick up a Nedbank Credit Card. How can i be liable for a credit card balance when i did not agree to it. Now this credit card is 3 months in arrears and has affected by ITC.</p> <p> </p> <p>I have called in 5 times today and all 5 times i have not been assisted. 3 of the calls i was transferred to 3 different people who drop the call and 2 times the calls dropped. How difficult is it to get an answer and assistance?</p> <p> </p> <p>I need this resolved ASAP and my ITC updated corrrectly or i am going to the Ombusman.</p>