1 reviews | Active since Mar 2015
Credit Card Settled & Closed Still Being Billed!!
I settled my Nedbank Credit Card and closed it, or so I thought it was closed, on 31 October 2014 and I am now receiving Personal Cardholder Statements billing me R939.18. After calling the Card Legal department I was advised that I had settled it but their attorneys are now billing me for legal fees, I was then instructed to call these attorneys who have cut me off 3 times when I have called.<br> <br> I have never once received any communications from these said attorneys and now am being billed for something that I was assured was settled and closed 4 months ago. I have only ever dealt with the Nedbank Legal department who have quite frankly dropped the ball and not assisted me.<br> <br> This account was settled and I had requested it be closed,, I will not pay any further amounts! It is for this reason, poor service, completely stuffing up my accounts and quite frankly refusal to assist that I moved my account to FNB.<br> <br> Close this account and write of the excess amounts immediately and confirm in an email or I will take this to the Ombudsman with recorded proof of my telephonic conversation with the call center this morning where it was stated by the consultant that I had settled it in full.
Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.
Kind regards
Client Experience Team
Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.
Kind regards
Client Experience Team
