AvdM
Andrea van der Merwe

1 reviews | Active since Mar 2015

03 Mar 2015, 09:03

Credit Card Settled & Closed Still Being Billed!!

I settled my Nedbank Credit Card and closed it, or so I thought it was closed, on 31 October 2014 and I am now receiving Personal Cardholder Statements billing me R939.18. After calling the Card Legal department I was advised that I had settled it but their attorneys are now billing me for legal fees, I was then instructed to call these attorneys who have cut me off 3 times when I have called.<br> <br> I have never once received any communications from these said attorneys and now am being billed for something that I was assured was settled and closed 4 months ago. I have only ever dealt with the Nedbank Legal department who have quite frankly dropped the ball and not assisted me.<br> <br> This account was settled and I had requested it be closed,, I will not pay any further amounts! It is for this reason, poor service, completely stuffing up my accounts and quite frankly refusal to assist that I moved my account to FNB.<br> <br> Close this account and write of the excess amounts immediately and confirm in an email or I will take this to the Ombudsman with recorded proof of my telephonic conversation with the call center this morning where it was stated by the consultant that I had settled it in full.

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Replies (1)
Nedbank
Nedbank's reply03 Mar 2015, 09:59
Official
Hello Andrea EmiLee,


Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

Kind regards

Client Experience Team