Credit Card Service Pathetic

If it were possible to give less than 1 star I'd gladly go for that. I app**** for a credit card with Nedbank on August 14, 2020. I didn't get a response whether or not the application was approved, I then called countless times to find out if the application was approved or not and after those attempts I was finally called by a consultant who said she was going to finalize my application and I'd get feedback in 2 days time (which never happened). I then called Nedbank again to find out what was happening and was told that I need to visit the branch to verify my KYC which I did at the Evaton Plaza branch on the 26th August. I have since been waiting to receive communication with regards to the delivery of my card but nothing has been communicated. Nedbank knows nothing about urgency and good customer service. The service is pathetic to say the least