Credit card sales upgrade sent to wrong branch

I was called by a sales person to upgrade card. I asked for card to be sent to Campus square johannesburg. I received an sms. .the card could not be found as I had limited time I said to the young gentleman who was very helpful that when I returned to johannesburg from Cape Town I would return to solve the issue I intended to call The card division. I would return in a weeks time . i tried using my card at the v&a waterfront but my card was declined. fearing my card had been ********ly used I went to the Nedbank atm where my card was swallowed. When I phoned the emergency number I was told that there was no use on the card but it had been retained as I now had a new card. I am so annoyed . My time and space is continually invaded by sales people. The sales people get information wrong and in this electronic age why retain a card when a new card has not been picked up This is the second time this year Nedbank has made a mistake with my card. I am totally unhappy with this service. I am now in Cape Town with no access to my card.