SM
SESHNI M

1 reviews | Active since Mar 2012

09 Nov 2016, 07:36

CREDIT CARD PAYMENTS NOT RECORDED

<p>NEDBANK DOES NOT RECORD MY CREDIT CARD PAYMENTS AND I RECEIVE A LETTER THAT STATES I HAVE TO PAY OR I WILL BE BLACKLISTED!!!! SORT THIS OUT IMMEDIATELY OR I WILL HAVE TO REPORT THIS TO THE BANKINGS OMBUDSMAN AND THE CONSUMER BOARD OF COUNCIL! CORRESPOND VIA EMAIL ONLY AS I DO NOT HAVE TIME TO DEAL WITH *********** CALL CENTRE AGENTS WHO CANNOT SPEAK PROPERLY! I EXPECT SOMEONE IN A SENIOR POSITION TO SORT THIS OUT IMMEDIATELY AS I DO NOT WANT TO BE GOING AROUND IN CIRCLES WITH AN *********** AGENT!</p>

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Replies (1)
Nedbank
Nedbank's reply09 Nov 2016, 09:26
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team