CREDIT CARD PAID UP BUT NOT UPDATED ON ITC

NEDBANK HAS THE MOST HORRIBLE CUSTOMER SERVICE... ROBIN VAN NIEKERK ASSURED ME THAT WHEN I PAY OFF THE CREDIT CARD I WILL BE ABLE TO BE ISSUED WITH A PAID UP LETTER AND MY INFORMATION UPDATED ON THE CREDIT BUREAUS THAT THE CREDIT CARD IS NOW PAID UP AND ANY LISTINGS REMOVED. IT'S BEEN ONE WHOLE MONTH AND STILL NOTHING!!! I URGENTLY NEED FEEDBACK.... IT'S NOT POCKET CHANGE THAT I PAID THIS ACCOUNT. I PAID THIS ACCOUNT R 20 000... I EXPECT URGENT FEEDBACK AND MY PAID UP LETTER TODAY!!! I CHECKED MY CREDIT REPORT THIS MORNING AND IT STILL REFLECTS THAT THIS ACCOUNT IS OPEN/ACTIVE WHEN IT HAS IN FACT BEEN PAID OFF!!!! I WILL TAKE THIS TO SOCIAL MEDIA IF NOT DONE TODAY.