Credit Card Online Application

I did an online application for a credit card with Nedbank on the 18 Nov 2019. It is now the 21 Nov 2019 and after calling in everyday I have been informed that ID does not match that of the credit bureau system. I have not been notified by the bank and nor have they made an effort to advise me accordingly. Every time I contact the call centre, their own employees seem to not have a single clue of what is going on. I have a corporate account with this bank and yet there seems to be a problem with my payslip as well. The comments on their system mention that my payslip is ****!!!! Wow this is really interesting, I will be escalating this internally to see whether Nedbank is actually a reputable bank that we should be using as one of the largest IT companies globally. Pathetic service!!!!!