Credit Card on Profile

<p>I have been with Nedbank for many years, close to 40 years, and when I got married I gave my wife signing rights on this account – in other words we have a ‘joint’ account.</p> <p> </p> <p>In 2007 she opened a credit card account and linked this account to my profile.</p> <p> </p> <p>Recently, the account was suspended (‘frozen’) pending the re-issue of a new card. According to Nedbank, because this card now has a new number, the account is no longer accessible from my profile.</p> <p>I logged a complaint at Nedbank via email and an EXECUTIVE Service Support Consultant from Client Service Support at Nedbank contacted me shortly afterwards.</p> <p> </p> <p>He explained first that he needs to get hold of my wife in order to verify some of her details for security reasons, which is understandable and I gladly supp**** her contact details (Although, I am sure they have it on their system).</p> <p>Then he changed the story saying that because the number on the credit card has changed we both need to go in to a branch to re-link the account to the profile.</p> <p>This just does not make sense; it is still the same account just with another card linked to the account. Maybe I am not getting this, but surely an account is linked to an internet profile and not a card.</p> <p> </p> <p>Later that day (16/08/2016) this EXECUTIVE Service Support Consultant phoned my wife and he told her that the account can NO LONGER be linked to my profile for security reasons and that she will have to go in to a branch to get her own internet profile.</p> <p> </p> <p>Three different stories - Nedbank, do you train your employees at all? It seems like your EXECUTIVE Service Support Consultants has no idea what they are doing.</p> <p>My wife’s credit card has been on my profile for 9 years and there has never been a security issue; why now?</p> <p>My wife has full access to my accounts but suddenly you cannot re-link her ‘new’ credit card account to my profile?</p> <p> </p> <p>There is money in that account that was supposed to be transferred to our current account; because this money cannot be transferred we have to pay interest on our overdrawn current account.</p> <p>Nedbank, do you still care about your clients?</p>