CREDIT CARD ON HOLD

Item: Nedbank
Rating: 1
Author: Gaynor N

So nedbank has once again put my credit card on hold without any notification, causing me embarrassment! After I have paid a double installment just a week before... I had to go to the branch yet again and guess what all they could tell me is that my card is on hold God knows why. Please check that my Statement goes to the right email address (my private email address) since it was changed without my knowledge. I am obviously done now don't even try and contact me.

Helpful (0)

Replies (2)

Nedbank's replyOfficial

09 Nov 2017, 14:34

Dear ***nor Norton

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank's reply09 Nov 2017, 14:34

Official

Dear ***nor Norton

Kind regards

Client Experience Team

Gaynor N's updateReviewer Update

04 Dec 2017, 13:49

3 months down the line I feel i should give feedback so that whoever consider to use nedbank rethink... After doing my FICA verification twice, in the Centurion branch and online my card was put on hold for FICA purposes or so they say. I have been paying my account with the intention of closing it , I can't wait for that day. I am really irritated with Nedbank and the pathetic services I have experienced.

Gaynor N's update04 Dec 2017, 13:49

Reviewer Update