Credit card no contact in 10 years

So i was contacted by Nicolas. he chatted to the lawyers and made me aware that my account was handed over, and a court order was issued. To my knowledge a court order needs to be delivered in person. Yet, there has been no communication from Nedbank in 10 years. From what i understand there are rules at the NCR regading this. 2 more days until i can approach the bank ombudsman.

A credit provider has not claimed payment, sent a letter of demand or issued summons A consumer has not made any payments/acknowledged the debt directly or indirectly for the time periods specified below: Personal loans, credit cards, retail accounts and vehicle loans: three years Mortgage loans, debts by court orders and money owed to the South African Revenue Service (SARS): 30 years

Every consumer should know when their debt has prescribed. A debt is prescribed when: A credit provider has not claimed payment, sent a letter of demand or issued summons A consumer has not made any payments/acknowledged the debt directly or indirectly for the time periods specified below: Personal loans, credit cards, retail accounts and vehicle loans: three years Mortgage loans, debts by court orders and money owed to the South African Revenue Service (SARS): 30 years

so only 21 days after the dispute and not 21 days after the initial complaint and response from nedbank?(1 november 2017)