Credit Card Limit Increase Still Not Resolved after 2 weeks

I am beyond disappointed with the level of service I have received from Nedbank regarding my credit card limit increase application. I app**** for the increase in Monday last week after receiving a pre-approved offer via the Nedbank app, which I promptly accepted. Since then, I havent heard absolutely nothing back—despite multiple follow-ups. Each time I call, I’m told"the matter has been escalated", yet no one ever gets back to me. It’s now been nearly two weeks, and I still have no clarity or resolution. What’s the point of offering a credit card if it’s not usable in emergencies due to poor internal processes and delayed responses? The lack of urgency from Nedbank is unacceptable, especially given the nature of the product involved. This experience has completely eroded my trust in the bank. I am now seriously reconsidering my relationship with Nedbank and will be moving my banking to another institution. I’m currently in the process of applying for a home loan, and if this is the level of service I can expect, I fear it would take 6 to 12 months to get anywhere with a bond application. I have never experienced such incompetence and slow service from a financial institution. I would never recommend Nedbank to anyone—not now, not ever. Please treat this as an urgent matter, though it’s unfortunate that it had to reach this platform for any sort of attention.