Credit card issues

To say I am fed up would be an understatement... I have had a complaint pending with Nedbank since August... My initial complaint was in July. I have not received the assistance I need to date... The person assigned to deal with my case promised that it would take 20 days for my case to be handled, till this day that has not been the case... He ignores my emails, he has only returned my calls twice and that happened after calling multiple times.... Nedbank did not debit for the credit card again in October and I can’t make atm deposits because both my MasterCard and American Express cards don’t work at the atms... I do not have time to go to a branch because of work and they are taking no initiative to assist me... My concern is that this will affect my credit record and it’s not even my fault. I was assured last month that the debit order would go through, but it didn’t... I have been fighting the same battle since July. To make matters worse, I have asked for the email address for the ombudsmen because I want to take this matter further, but I have not been provided with this email address...