NS
Nafeesa S

1 reviews | Active since Jun 2013

10 Nov 2017, 07:26

Credit card issued without my consent

I app**** for a credit card with Nedbank (and a few other banks) to see who would give me the beat rate. Nedbank was the only one who took it upon themselves to issue the card without me accepting the terms. In fact when I called in to find out what the interest rate would be they couldn't tell me. I was told I would only know when I go into the branch to collect the card. At no point did I consent to accepting this credit card. Because I don't even know what I would be accepting! Now I received a statement and I now owe nedbank all these fees and a terrible interest rate too. I want this card to be cancelled immediately! This is *****! Don't apply for a credit card with nedbank! They are desperate for business!

0
Replies (3)
Nedbank
Nedbank's reply10 Nov 2017, 08:42
Official

Dear Nafeesa

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

NS
Nafeesa S's update13 Nov 2017, 11:27
Reviewer Update
I had a call from a lady who was "Investigating" this. She said she would call me back to let me know the outcome. I am still waiting??? been 3 days??? Terrible service!
Nedbank
Nedbank's reply17 Nov 2017, 08:40
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


Kind regards
Client Experience Team