Credit Card FROZEN yet ***** take place?

NEDBANK CREDIT CARD – ***** DEPARTMENT

COMPLAINT: CREDIT CARD ********** TRANSACTION WHILST CARD ON “FROZEN” STATUS

REF / ID: *** 083 / ***22 1461

I wish to lodge a formal complaint with BNedbank Credit Card department as I dio not seem to get clear feedback on this matter.

• On or about, 6 april 2020, while on holiday in Bali, Indonesia, my crdit card was either lost or stoleen. • I immediately put a “FREEZE” on the card – and proof is below; • From the screenshot below you should be able to verify the frozen datestamp; • I also send a email to “phising” and received a acknoledgement; • However, on 8 April, a transaction totalling R 1,708.95 was processed – ths dispyte the card being “FROZEN”? • I have made various calls to the CC department to na avail; • Please can you give crystal clear feedback on this matter and refund the funds?