SO
Stephen O

1 reviews | Active since Nov 2014

21 Jul 2015, 20:51

Credit Card frozen. ***** department not answering

Went to Mozambique due to work. Informed Nedbank I will be using my card there and will be returning on the 13th. I returned a week late (20th) due to work. I tried using my CC after the 13th in Mozambique but it stopped working. Tried using it when I returned to SA. Credit Card wont work. Tried transferring money via Internet Banking to by Debit Card, still wont work. Tried calling the credit card department, they transferred me to the ***** department. Was kept on hold for 30 minutes and got disconnected.<br> <br> Went to Midlands Mall Nedbank Branch. They informed me this can only be done over the phone and there was a caution put on my Credit Card. Used their phone and waiting 50 minutes with no response from the ***** department.<br> <br> So at the moment I have no access to my funds in any way and no way to get through to Nedbank ***** Department. a 50 minute call from my mobile phone would have cost me over R100 and that call would not even have been answered....<br> <br> Is there anyone even working in that department? <br> <br>

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Replies (1)
Nedbank
Nedbank's reply22 Jul 2015, 08:19
Official
Hello Lianesch,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team