Credit Card ***** - No response from Nedbank

On the 7th March 2019 money was electronically transferred out of my credit card, I have reported this telephonically 4 times to ***** department and Forensics, I have sent several emails and the only response I get is the automated reply. When I phone I get put through to different people and have to keep explaining what happened, then the phone goes dead. Nedbank is so quick to send me messages let me know that my account is in arrears but they cant contact me with regards to a ***** case. My credit record is being jeopardized and I am being charged unnecessary banking fees because they allowed money to taken out of my credit card. This kind of service after 12 years...