CREDIT CARD ***** IS CLEARLY NOT A CONCERN FOR NEDBANK - SHOCKING RESPONSES AND SERVICE TIMES

Item: Nedbank
Rating: 1
Author: Chantelle M

I am utterly disgusted at the lack of logic and concern about CREDIT CARD ***** that is clearly an inside job in my opinion. I reported Credit Card ***** on Monday on my MasterCard and had to fill in a form and send it off, to which I get an Automated Reply and it says it'll take 3-5 weeks to sort out. That is utter *******. Then I get an SMS today that a similar transaction with the same unauthorised PayPal activity is now going through on an EXPIRED AND CUT UP American Express Card that I don't even have any longer. I call in, get a Case Number and get told to wait for a reply. Not even a blocked card notification. This is unacceptable and as a long-standing Nedbank Client, I have never been so angry or disappointed in my life. I will move my accounts elsewhere. In total, over R2000 has been ****** from me for which I am paying and they DO NOT CARE. I am going to take this further and move my accounts if this is not sorted out immediately.

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Replies (1)

Chantelle M's updateReviewer Update

27 Feb 2020, 11:52

Now this issue gets worse. All the Transactions have been made using an EXPIRED AMEX CARD THAT EXPIRED IN JULY 2018! How is that even possible?

Secondly, I am supposed to be notified of FOREIGN TRANSACTIONS IF I HAVE NOT AUTHORISED A CARD BEING USED ABROAD OR EVEN NOTIFIED THE BANK OF ANY TRAVEL AND I HAVE NOT BEEN OUT OF SOUTH AFRICA AT ALL!

Where is Nedbank's security policy? Clearly non-existent.

Thirdly, the lack of feedback is astounding. All I get told is to wait 15-21 days and that's it! So we'll just keep on paying interest and fees and cross-border fees that I am not doing! I am utterly angered by this.

Being a long-time Nedbank client, I am going to move my accounts if this is not resolved ASAP.

I want all the fees and interest and the ********** money paid back into this account. I am NOT going to be responsible for all those costs on ***** committed.

Chantelle M's update27 Feb 2020, 11:52

Reviewer Update

Now this issue gets worse. All the Transactions have been made using an EXPIRED AMEX CARD THAT EXPIRED IN JULY 2018! How is that even possible?

Where is Nedbank's security policy? Clearly non-existent.

Being a long-time Nedbank client, I am going to move my accounts if this is not resolved ASAP.

I want all the fees and interest and the ********** money paid back into this account. I am NOT going to be responsible for all those costs on ***** committed.