Credit Card *****

I suffered a ***** incident on my Mastercard on 10 July 2019. I was the victim of a passing off of a Nedbank Greenbacks representative informing me that I had accumulated Greenbacks to cash in. The person whose name was "Brian" had all my details including the credit card, ID no, mobile phone number, address etc. and walked me through the "standard security" questions and disclaimers. I then received an sms with transact "1" to proceed and I did and I noticed immediately R1000 was debited off my card to MTN and "Brian" said MTN was the sponsor. I cut off and informed the Nedbank Cerdit card divsion who stopped my card immediately. I was then transferred to the ***** division "Lerato" who said that they knew of this "Brian" and that she would review my case. After 3 weeks Nedbank has made me responsible for the ***** as they say they were not involved in the transaction. Now my position is that Nedbank has not secured my personal information adequately under POPI and had more than enough time to stop the transaction from proceeding and has someone out there who can generate SMSs linked to my Credit Card. I have given notice that I am closing all my Nedbank accounts. I have been a long, long standing Nedbank client with no other incident in my history but they are prepared to lose such a client without even an attempt to mitigate. The complaints number response is to send an e-mail to the complaints dept...

I am disgusted that Nedbank can deliver such a non caring attitude to a great client. Goodbye to You Nedban****