CREDIT CARD *****

<p>I've had two transactions via my card processed today through www.loot.co.za. The amounts are R6207 and R3712. I do not have a loot account nor did i use my card for these purchases. Clearly my card was cloned. I want to know (1) why did I not get a request to authorise this purchase as you normally get via a website transaction? (2) Why was there no alert that my cell number versus the number linked to these transactions differ? (3) Why is there no security measures in place to protect a customer like myself. How do I get my money back? This money was set aside to pay my child's school fees. I blocked my card via your call centre but I still do not have piece of mind regarding getting my money back. Is Nedbank going to pay my child's fees and put food on my table? How can you let this happen? I want someone to sort this out asap. I dont want a copy and paste answer. I demand that someone call me asap and get me my money back.</p>