Credit card Expires call centre **** about orderin

I am very disappointed in the service of Nedbank. I noticed that my credit card expired and I contacted the call centre on Tuesday to arrange a replacement card. The consultant informed me that my cards had been delivered already to another branch and She would therefore have to be re-order the cards.<br> <br> She informed that the card would take 3 to 7 days. I called in today to find out if my cards were ready, only to be told that there were no cards ordered. I find the service to be shocking, firstly if I had not called in I wouldn't know no one bothered to order my cards, secondly how will we trust a bank whose employees disregard an instruction as important as ordering cards. I urgently need the credit card to buy flight tickets on Thursday, now what?<br> <br> This experience had left me shocked and really disappointed with Nedbank.