1 reviews | Active since Oct 2012
Credit card expired but not sending and charging me from long time
Good day,
I am Sai Kiran Nalla and Nedbank/American express credit card holder and my card got expired in 2015 and none of the bank's consultant contacted me and provided me a card. I have checked today and they been billing me from that time and debting from my check account every month. This is the kind of the service I am getting from nedbank. All of a sudden today I wanted to use my credit card and not working and realised its expired and they never send a new card but they been charging you for nothing from ages. Please refund all the monthly fee collected from me from 2015 before I circulate this on to emails and social networks. This is not fair nedbank. Hope you will resolve my problem.
Dear Sai
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Sai
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team