CB
Charles B

1 reviews | Active since Jun 2010

07 Dec 2016, 11:38

Credit Card division inquiry is pathetic

<p>Nedbank credit card statements seldom get emailed.</p> <p> </p> <p>Try a call to their inquiry desk and what do they do send you statements not are not the most recent.</p> <p> </p> <p>Today called between 10:00 and 11;00 and was told "...you have your "recent" statement in your email"</p> <p> </p> <p>What I expected was the current, what I recieved was history, a statement I settled first week of Novemeber 2016. </p> <p> </p> <p>Called again.....20 minutes later nothing.</p> <p> </p> <p>Should I call again and again and again?</p> <p> </p> <p>Standardbank, not 100% service either but at least on the 3rd of each month I recieve my statement to settle.</p> <p>Nedbank is the obsolute in "pathetic" when it comes to service.</p>

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Replies (2)
Nedbank
Nedbank's reply07 Dec 2016, 12:28
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply11 Jan 2017, 12:21
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship.

Kind regards

Client Experience Team