Credit Card Division

ID: ********** 804088 - Sekoke Betty Mavhungu

I've made a credit card limit increase, it was processed on 12 Sept 2018 however the funds isn't available for men to access as I don't have a card but its linked to my internet banking.

On 17 Sept I logged a query with them to convert the funds into the Cash Line case no: ********** 9, I was informed that it'll take +- 2 to 3 working days but until today its not done.

I made a follow up call today, my calls were cut off, after the third call they told me that my request wasn't done and they'll refer to their Team Leader and unfortunately I'll have to wait again.

I'm so frustrated with the Card Division , pls help