Credit card delivery

Good day,

I was approved for a credit card on the 6th of June 2019 with a face to face delivery.

After a month of calls and complaints they still had not delivered the credit card and after speaking to an agent they cancelled the card and ordered a new one to be delivered at the Market street branch in JHB and promising me it will be delivered within 5 working days. 2 days later they said they had delivered the card, only to find out that they had in fact delivered the previous card that has been blocked/cancelled.

Till today I have not received my card even after calling every day. Today when I called Nedbank they inform me the card is in fact at the branch, so I called the branch and they said they do not have the card.

It seems that all your customer support agents are ***********, as it has been 2 months and I still do not have a card!