NM
Ntombi M

1 reviews | Active since May 2014

31 Oct 2016, 23:07

Credit Card Closure Process

<p>I have paid up my credit card with Nedbank, however I have been struggling since last week Thursday to speak to a consultant or someone who can send me the letter of closure.</p> <p> </p> <p>Everytime I call the contact centre there is someone sending me to a different person, how complicated is the process of closing your account and yet when one is being offered these credit cards one gets approached in an enticing manner.</p> <p> </p> <p>I hope that somene can assist me as I am also due for a refund on the credit card, however noboidy is able to assist and there has been no workd from the relevant divison within Nedbank.</p> <p> </p> <p>Regards</p> <p> </p> <p>Ntombi </p>

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Replies (1)
Nedbank
Nedbank's reply01 Nov 2016, 07:52
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team